Privacy Policy
This Privacy Policy explains how Soelly Maid Cleaning (“we,” “us” or “our”) collects, uses and protects information when you visit soellymaid.com, contact us by phone, text message or email, or request an estimate. We operate in the State of Ohio, United States.
Information we collect
We collect only what we need to answer you and do the work:
- Information you give us. Your name, phone number, email address, the service you need, how often you want it and anything you write in the message field of our estimate form.
- Information from contacting us directly. If you call, text or email us, we keep that contact information and the conversation so we can follow up.
- Basic technical information. Like most websites, our host records standard request data such as IP address, browser type and the pages visited. We use it only to keep the site working and secure.
We do not knowingly collect information from anyone under 18, and we do not collect payment card numbers through this website.
How we use your information
- To answer your request and give you an estimate.
- To confirm appointments and coordinate access to your home, rental or office.
- To send messages about cleanings we have scheduled or done for you.
- To keep records of the work performed and handle any follow up you ask for.
- To comply with our legal and tax obligations.
Phone calls and text messages
If you call or text us, or give us your phone number on our form, you agree that we may contact you by phone or text about your request and your appointments. Message and data rates may apply depending on your carrier. You can stop receiving texts from us at any time by replying STOP or by telling us in any conversation. We do not sell your phone number, and we do not share it with third parties for their marketing.
How we share information
We do not sell, rent or trade your personal information. We share it only in these limited situations:
- Service providers. Companies that help us run the business, such as our form, email, messaging and scheduling providers, and only to the extent they need it to provide that service to us.
- The people who clean your property. They receive the address and the access details needed to do the work.
- Legal requirements. If we are required to by law, subpoena or other legal process, or to protect the rights and safety of people or property.
Access to your home
Many clients give us access while they are away, through a key, a lockbox or a door code. We treat that information as confidential, share it only with the people cleaning your property, and ask you to tell us promptly if you change it or no longer want us to hold it.
How long we keep information
We keep client records while you are a client and afterwards for as long as we need them for legitimate business, accounting and legal purposes. If you ask us to delete your information and we are not required to keep it, we will.
Cookies and browser storage
This website uses only what is necessary to display pages correctly. If we add analytics or advertising tools in the future, we will update this policy.
Your choices
You can ask us at any time what information we hold about you, and ask us to correct or delete it. You can also ask us to stop contacting you. Write to soellymaid@gmail.com or call (614) 732-6043 and we will take care of it.
Security
We take reasonable steps to protect the information we hold. No method of transmission over the internet is completely secure, so we cannot promise absolute security, but we limit access to your information to the people who need it.
Changes to this policy
If we change this policy, we will post the revised version on this page and update the date above.
Contact us
Soelly Maid Cleaning
Columbus, Ohio, United States
Email: soellymaid@gmail.com
Phone: (614) 732-6043
